Frequently Asked Questions
How does Kinly work?
Tell us what’s piling up at home, choose a weekly time, and we’ll pair you with a trusted Home Specialist who gets to know your home and your routine. Each week, they’ll spend 3 hours resetting the things that help your household run a little smoother—from laundry and dishes to toys, clutter and everyday household to-dos.
What can my Home Specialist help with?
Think of Kinly as an extra set of hands for the everyday household load. Laundry, dishes, changing sheets, clearing counters and floors, tidying and resetting spaces like a living room and micro-spaces like a junk drawer, light organizing, returns, drop-offs, errands, and the random things that keep sitting on your list. Your reset can flex based on what your home needs that week.
Is Kinly a cleaning service?
No. A cleaner focuses on cleaning your home—think dust and scrubbing. Kinly focuses on helping your home function.
We handle the things that pile up between cleaning visits—all those little unfinished tasks taking up space in your brain.
What isn’t included?
Kinly isn’t a deep-cleaning or childcare service. We don’t scrub bathrooms, deep clean kitchens, mop the entire home, do yard work or provider supervision for children. We’re here to handle the everyday household tasks in between.
Will I have the same Home Specialist each week?
That’s the goal. Consistency and reliability are big parts of what make Kinly work. Your Home Specialist learns your home, your preferences and what makes the biggest difference each week. If your regular Home Specialist is unavailable, we’ll work with you on another option, but you’ll always receive trusted Kinly care.
How are Home Specialists vetted?
Every Home Specialist completes identity verification, a criminal background check, and a live interview with Kinly. They’re also onboarded on safety, professionalism and the Kinly approach to working inside someone’s home.
What if I need more than one reset a week?
Absolutely. Some households want more support than others. If one weekly reset isn’t enough, we can build a schedule with additional visits based on your needs and Home Specialist availability.
What if I only need help once in a while?
Kinly is designed around a weekly rhythm because the biggest relief comes from keeping things from piling up. If you need occasional or one-time help, reach out and we’ll let you know what’s available.
How do payments work?
You’re billed per visit after your reset is complete. No subscriptions, no prepayments — just simple, predictable pricing.
What if I’m not happy with my reset?
Tell us. We want Kinly to genuinely make your life lighter. If something missed the mark, reach out and we’ll make it right.
Where is Kinly available?
We’re currently growing across Orange County and select communities in Los Angeles County. If we’re not in your neighborhood yet, join our interest list and we’ll let you know when we expand.
I’m interested in becoming a Home Specialist. How do I apply?
We’re always looking for reliable, thoughtful people who genuinely enjoy helping households run better. Home Specialist work is flexible and part-time, with opportunities opening as grow in different neighborhoods. Join our interest list and we’ll reach out when there’s a fit in your area.